Provide product support while collaborating together directly on the customer’s WordPress site.
SiteSupporter provides plugin, theme, or hosting product teams with innovative tools and resources to troubleshoot issues and provide technical support to customers directly on their WordPress sites.
Revolutionary Tools For Product Support Teams!
Welcome to a new era of product technical support for WordPress plugins, themes, and hosting.
Support Tickets
Add comments to any element on a page as quick notes or as placeholders for tasks, feedback, sharing files, support requests, and full discussions.
Screenshots
Add comments to any element on a page as quick notes or as placeholders for tasks, feedback, files, support requests, and full discussions.
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Conflict Checker
Discuss any page or post type with your team or clients while using it as a hub for tasks, files, feedback, approvals, and related conversations.
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Annotate Screenshots
Add comments to any element on a page as quick notes or as placeholders for tasks, feedback, files, support requests, and full discussions.
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System Info
Conveniently add or access everything from our toolbar integrated directly into the WordPress admin bar at the top of your site for easy management.
Remote Access
Add comments to any element on a page as quick notes or as placeholders for tasks, feedback, sharing files, support requests, and full discussions.
Error Assistant
Add comments to any element on a page as quick notes or as placeholders for tasks, feedback, sharing files, support requests, and full discussions.
Cache Cleaner
Conveniently add or access everything from our toolbar integrated directly into the WordPress admin bar at the top of your site for easy management.
Imagine Your Amazing New Support Workflow
Quickly diagnose and resolve issues with contextual, collaborative product technical support!
Some Other Old Way 👎
- Receive vague message about an issue with no context
- Ask for more details, links, screenshots, videos, anything
- Scream while reading through disconnected emails
- Try to guess if the issue is even related to your product
- Repeat questions about hosting and plugin conflicts
- Try to explain how to create a temporary WordPress user
- Manually share all the details with team members
With SiteSupporter 👌
- Instantly have all the information you need to troubleshoot
- Visit the exact location and see the visual context
- Run automated conflict checks and error diagnostics
- Request secure, temporary remote access with one click
- Communicate about the issue with customers on their site
- Assign team members tasks within the support ticket
- Track the status and share live updates with everyone
👉 Keep Your Customers Happy With Innovate Support Tools
Key Highlights, Information, and FAQs
Here’s some good stuff you should know about SiteSupporter and our other products!
Invite Unlimited Users On Every Plan
Collaboration is all about real people, and no one should feel limited. That’s why SiteSupporter allows you to invite as many team members as you need at no extra charge.
Built For All WordPress Product Creators
Whether you’re a plugin developer, a theme designer, or even a hosting company, SiteSupporter brings your entire customer support workflow together directly inside their WordPress site.
Works With Any Theme Or Page Builder
The companion SiteHelper plugin is designed to work on any WordPress site, no matter the theme or builder. It’s been tested with dozens of the most popular tools to ensure a smooth experience.
Performance-First and Optimized for Speed
SiteSupporter is built lightweight from the ground up. The SiteHelper plugin doesn’t store data in your customer’s WordPress site database, only loads what it needs, and runs efficiently without slowing down the site.
Privacy-Focused And GDPR Ready
Your account data is stored securely on servers in the Netherlands, within the European Union (EU). SiteSupporter is built with GDPR compliance in mind and never collects your site’s visitor data.
All Features Included In Every Plan
We chose not to limit SiteSupporter features by plan, allowing you to choose which pricing option fits your needs best based solely on the number of tickets you need. We hope you love this approach!
Supports Multiple Language Translations
SiteSupporter is ready for global teams and customers. The interface currently supports English, Spanish, French, and German, with more languages available to add by our team if needed.
Works On Staging And Live Sites
Customer can install the companion SiteHelper plugin on their staging site, and later move everything to their live site, and the ticket history and details will transition to the live site.
Powered By WordPress, React, And Laravel
SiteSupporter combines a modern Laravel backend for the web app, a React interface, and standard WordPress plugin architecture in SiteHelper to deliver a fast and reliable experience.
Compatible With WordPress Multisite
If you manage a multisite network, we’ve got you covered. SiteSupporter is designed with multisite support in mind, so each subsite can work independently as expected.